We will be covering three important facets: GPS navigation, customer satisfaction and vehicle diagnostics
1. GPS Navigation: Since vehicles in a fleet are constantly on the move, it is important that they can efficiently navigate through routes such that deliveries are made on time, and operational costs such as fuel consumption should be optimised. GPS navigation allows the drivers to take the correct routes in areas they are unfamiliar with, along with giving them a glimpse of the traffic conditions so that they do not get stuck in unnecessary traffic. It is also beneficial in route planning and optimisation.
2. Customer Satisfaction: Technology has made dispatching and consignment reception a highly easy and communicative process. When items are sent off with the correct details, tracked consistently and then delivered on time, the end user, i.e., the customer is bound to be satisfied. Tracking softwares allow customers to be consistently updated with the position of their packages, and give them an accurate and reliable estimated time of delivery.
3. Vehicle Diagnostics: To run an efficient fleet, taking into account the health and status of the vehicles is very important. Telematics integrated in fleet management allows the fleet managers to stay abreast with the performance of their fleet. These remote diagnostics helps them in knowing about the vehicle’s health, working condition of various parts and modules of the vehicle, etc. This information is crucial for them to stay on top of maintenance activities and servicing appointments.